Du kannst deine Bestellung ganz einfach über unseren Online-Shop, per WhatsApp, per E-Mail oder telefonisch aufgeben.

Wir akzeptieren die gängigsten Zahlungsmethoden, darunter PayPal, Lastschriftmandat und Überweisung per Vorkasse.

Bestellungen können vor dem Versand telefonisch oder per E-Mail geändert oder storniert werden.

Yes, you can have your order delivered to any address. You have the option to choose between your billing address and a separate delivery address.

We currently only offer shipping within Germany and for certain items to Austria. If you would like to order outside of these countries, please contact us so that we can check if a solution is possible.

The goods are expected to be delivered to you within 1-3 working days (plus 1 working day for processing).

The shipping costs are 9.90 euros net for all orders with a goods value of less than 350 euros net. For orders over 350 euros net, the goods are shipped free of charge.

You will receive a notification and the tracking number as soon as your order is ready for shipment and on its way to you.

Please contact us immediately. We will check the status of your delivery and ensure that your goods are delivered as quickly as possible.

To request a return or exchange, you can contact us by email, using the contact form on our website, by phone or by WhatsApp. We will take care of your request.

If the goods are defective or have a defect, we will of course either exchange the goods or refund the purchase price. However, if the error is not on our part, an exchange or refund is unfortunately not possible.

**Who bears the costs for the return shipment?**

If the error is on our side, we will cover the cost of return shipping. Otherwise, the customer will bear the return shipping costs.

If you have received a defective or incorrect item, please contact us immediately by email, phone or WhatsApp. We will investigate the incident and either send you a replacement item or refund the purchase price.